Managed Services
Exaze Managed Services provides structured monthly team capacity, multi-shore operations, and SLA-driven accountability — giving you a predictable, governed delivery model for sustained application management and support.
How it works
Exaze Managed Services gives you a structured, long-term delivery model with monthly team capacity, defined SLAs, and operations managed jointly between Exaze delivery leads and your team. You get continuity, governance, and operational coverage — without the burden of building and running the team yourself.
Fixed monthly capacity model with clear resource profiles, escalation paths, and capacity review cycles built into the engagement structure.
Exaze takes contractual SLA responsibility for incident response, resolution times, change delivery, and reporting — backed by defined penalties and remediation commitments.
Coordinated delivery across South African and Indian delivery centres — enabling extended coverage windows, cost efficiency, and specialist depth across time zones.
Commercial models
Fully scoped deliverables, a fixed budget, and Exaze-owned delivery accountability. Ideal for well-defined programmes where cost certainty and outcome ownership are non-negotiable.
Billing tied to agreed milestones and measurable outcomes rather than time spent. Exaze scopes, estimates, and manages delivery — with commercial exposure linked to what gets shipped and accepted.
A committed monthly team with defined SLAs covering support, change delivery, and operations. Designed for organisations that need sustained coverage, team stability, and joint operational governance.
Service scope
Tiered L1, L2, and L3 support covering incident management, defect triage, root cause analysis, and resolution across your application estate.
Minor enhancements, feature releases, and planned change delivery managed within monthly capacity — keeping your estate current without separate project overhead.
Structured QA processes, automated regression, and release quality gates embedded into every change — not treated as optional extras.
Monthly reporting dashboards covering incident volumes, resolution times, change delivery, capacity utilisation, and SLA compliance metrics.
Cloud monitoring, patch management, infrastructure maintenance, and operational runbook execution as part of a fully managed service scope.
Scheduled quarterly reviews to assess capacity fit, update resource profiles, align to evolving business priorities, and adjust service scope as needed.
Governance & operations
A named Exaze delivery lead works alongside your operations team — responsible for team performance, escalation handling, and continuous service improvement.
All changes are logged, prioritised, estimated, and approved through a lightweight change control process that prevents scope creep and protects delivery quality.
South Africa and India delivery centres provide coordinated coverage, extended operational windows, and depth of specialist skill at a commercially sustainable cost structure.
Best suited for
Large or complex application portfolios that require ongoing support, change delivery, and proactive maintenance under a governed model.
Organisations seeking to reduce the total cost of in-house operations while maintaining accountability, quality, and delivery continuity.
Customers who value sustained context, team stability, and a delivery partner invested in their estate's long-term health — not just the next sprint.